Privacy Policy

At Crownau77 Casino, we value the trust you place in us when you use our website and services. Protecting your personal data is a priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains what data we collect, how we use it, and the measures we take to keep it protected. We recommend reading it carefully so you can make informed decisions while playing at Crownau77 Casino.

Data Processing

This Privacy Policy describes how Crownau77 Casino processes personal data in line with gambling-related compliance obligations. Processing your data is necessary to provide access to our games and services, manage your account, and meet regulatory requirements such as identity verification and anti-money laundering controls.

Crownau77 Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

By using Crownau77 Casino, you confirm your consent to this Privacy Policy. We may update this policy from time to time. If changes are made, the revised version will be published on our website, and your continued use of the services will mean you accept those updates.

Collection of Information

We collect different types of personal information depending on how you use our website and services. This may include:

Registration and communication data: details provided when creating an account or contacting us, such as your name, date of birth, address, email, phone number, and identification documents.
Interaction records: logs and records of communications with our team via live chat, email, or other support channels.
Transaction and usage data: deposit and withdrawal records, payment-related details handled via payment providers, and information about your activity on the website.
Compliance documentation: documents required for identity checks, age verification, payment verification, and meeting regulatory obligations.

Usage of Information

We use the personal data we collect to operate Crownau77 Casino safely and effectively. This includes using your data to:

Process deposits, withdrawals, and gameplay-related transactions.
Provide the services, features, and support you request.
Verify your identity and perform compliance checks, including KYC and AML procedures.
Communicate with you about account matters, security notices, and service updates.
Send promotional messages, only where you have given explicit consent.
Meet legal requirements and respond to lawful requests from regulators or authorities.
Detect, prevent, and investigate fraud, misuse of the platform, or illegal activity.
Analyze activity and performance to improve our services and user experience.

Marketing Communications

If you opt in to marketing, Crownau77 Casino may send you promotional content about bonuses, offers, and platform updates. You can unsubscribe at any time through your account settings or by contacting customer support. Opting out of marketing does not stop essential service messages that relate to account security or important operational updates.

Disclosure of Information

We do not sell or rent your personal information. However, we may share your data when it is necessary to provide services, meet legal obligations, or protect the integrity of the platform. This may include sharing data:

Within our group of companies to support account management, security, and customer service.
With trusted partners when required for operational processing and regulatory compliance.
With third-party service providers such as payment processors, identity verification partners, fraud prevention services, and technical infrastructure providers.

All sharing is carried out under confidentiality and data protection obligations, and only for the purposes outlined in this Privacy Policy.

Data Security and Retention

Crownau77 Casino uses appropriate technical and organizational security measures to protect personal data from unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel and approved providers who require it for legitimate business purposes.

We retain your personal data only for as long as needed to provide services and comply with legal and regulatory requirements. Where applicable, certain records may be kept for at least five years after account closure to meet anti-money laundering requirements.

Cookies and Tracking

Crownau77 Casino uses cookies and similar technologies to support core website functions, remember preferences, improve site performance, analyze traffic, and support marketing activity where permitted.

You can manage or block cookies through your browser settings. Please note that restricting cookies may affect site functionality and could limit access to certain features.

Your Rights and Contact Information

Depending on your location and applicable laws (including GDPR where relevant), you may have the right to:

Request access to the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your data in certain circumstances.
Object to or restrict specific types of processing, including marketing use.
Withdraw consent where processing is based on consent.

If you have questions about this Privacy Policy or want to submit a data request, you can contact our Data Protection Officer (DPO) via email. Under GDPR, you may also have the right to lodge a complaint with your relevant data protection authority.